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Last updated:
22 June 2010
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Electronic Prescription Service and Electronic Transmission of
Prescriptions (EPS/ETP) |
Contacts for EPS Smartcard Problems
All calls relating to smartcard issues should be logged with Anglia
Support Partnership Helpdesk
email: aspitservicedesk@asp.nhs.uk
Tel: 0800 996996 8.30-5pm (Monday to Friday)
See the flow chart which helps you to identify the route for dealing
with EPS problems:
Cambs Flow Chart
Peterborough Flow Chart
Contractors should report any problems to
their pharmacy system supplier
If pharmacy contractors identify
problems with their EPS Release 1 enabled system, for example if there are
delays in downloading messages (for example, more then 10 – 15 seconds), they
need to report this to their system supplier so that this can be investigated
fully and action can be taken to resolve the problem. Reports from contractors
suggest that performance varies between pharmacy systems. If a pharmacy
contractor is concerned that the supplier is not taking action to resolve the
problem or if the problem persists, they should report this to the EPS Lead at
the PCT who can escalate the issue to the CfH Helpdesk.
New NHS EPS Release 2 Guidance
Click
here for the guidance document published in April 2009
PSNC EPS/ETP information,
click here
Make sure
that your business is enabled to do at least some electronic
prescriptions per week.
More than 80% of pharmacies have upgraded to Release 1 and the Release 2
stage approaches.
More on EPS at
http://www.connectingforhealth.nhs.uk/systemsandservices/eps
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