Last updated:
 22 June 2010

Contacts for EPS Smartcard Problems
All calls relating to smartcard issues should be logged with Anglia Support Partnership Helpdesk
email: aspitservicedesk@asp.nhs.uk
Tel: 0800 996996 8.30-5pm (Monday to Friday)

See the flow chart which helps you to identify the route for dealing with EPS problems:
Cambs Flow Chart        Peterborough Flow Chart

Contractors should report any problems to their pharmacy system supplier
 If pharmacy contractors identify problems with their EPS Release 1 enabled system, for example if there are delays in downloading messages (for example, more then 10 – 15 seconds), they need to report this to their system supplier so that this can be investigated fully and action can be taken to resolve the problem. Reports from contractors suggest that performance varies between pharmacy systems. If a pharmacy contractor is concerned that the supplier is not taking action to resolve the problem or if the problem persists, they should report this to the EPS Lead at the PCT who can escalate the issue to the CfH Helpdesk.

New NHS EPS Release 2 Guidance
Click here for the guidance document published in April 2009

PSNC EPS/ETP information, click here
Make sure that your business is enabled to do at least some electronic prescriptions per week.

More than 80% of pharmacies have upgraded to Release 1 and the Release 2 stage approaches.

More on EPS at http://www.connectingforhealth.nhs.uk/systemsandservices/eps